Refund & Return Policies
MEOW! We want you to be happy with your purchase from Kawaii Kitty. We understand that there are risks and uncertainties involved in shopping online, so we will gladly accept refunds and exchanges on our products. All we ask is that returned items must be unused, unwashed, and returned with its original packaging. Shipping costs are non-refundable and you are responsible for return shipping costs, unless we made a mistake with your order or there is a defect in the product.
DO YOU TAKE RETURNS AND EXCHANGES?
We Sure Do! Please read our returns policy below! If you meet the criteria below, you can simply return your item(s) to our warehouse via this link:
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Out of the time, we will not be able to cancel/changing your order any more.
Requests for returns or exchanges must be made within 7 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER?
If you did not receive the product within the guaranteed time(45 days not including 7-10 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and are in the original packaging.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KawaiiKitty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of KawaiiKitty.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We only replace items if they are defective, damaged or wrong measurements with our size chart.
- You will be responsible for paying for your own costs if there is any unplanned cost.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- We do not accept the refund request for material reason.
- We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size. Please see our size chart carefully before placing your order because our size is based on the UK size so it's a little bigger than the normal
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Any further questions about our return policy?
Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!